Overview
As a site partner, you may need to help your ticket sellers and their buyers with common questions and tasks. Many of these topics are covered in detail in the ticket seller documentation in the Evvnt help center's promoter section. This article collects the most common support scenarios and links to the relevant resources.
For a broader overview, see Your Evvnt Ticketing Site.
Common Buyer Support Tasks
These are tasks you or your ticket sellers may need to handle on behalf of ticket buyers:
- Changing the name on a ticket — From the Customer page, you can search for a buyer, view their order history, and edit ticket details including the name on a ticket. You can also search by order number.
- Missing confirmation emails — There are several common causes for missing confirmation emails, including spam filters, incorrect email addresses, and email delivery delays. In most cases, the solution is to resend the confirmation from the order details.
Common Seller Support Tasks
These are common scenarios involving the organizations and users selling tickets on your site:
- Adding a new ticket seller — New sellers can join your site through the built-in self-service signup on your home page. You can also create organizations manually from the admin interface if needed.
- Seller feedback and NPS — After each event, Evvnt automatically sends a Net Promoter Score (NPS) survey to ticket sellers to gather feedback on their experience.
Detailed Ticket Seller Documentation
For more detailed guidance on these topics and other ticket seller workflows, refer to the ticketing section of the Evvnt promoter help center. That documentation covers the full ticket seller experience including event creation, ticket configuration, order management, and payout details from the seller's perspective.
Tip: If a ticket seller on your site contacts you with a question about managing their events or tickets, the promoter help center articles are a good resource to share with them directly.