Overview
Your Evvnt ticketing site is a fully managed platform where local organizations can list events and sell tickets under your brand. As a site partner, you control the site's configuration, appearance, users, and reporting — while Evvnt handles the ticketing infrastructure, payment processing, and buyer experience.
This guide is for site partners who manage a ticketing site, whether you're launching a new one, onboarding team members, or looking for a reference on what's available.
What You Can Accomplish
- Configure and brand your ticketing site with a custom domain and site settings
- Manage users and control their access and notification preferences
- Add organizations and events, with built-in self-service signup for ticket sellers
- Create tickets with flexible categories and pricing
- Track payouts and pull sales reports
- Connect integrations like Google Analytics, Meta Pixel, and MailChimp
Decisions to Make Before You Start
-
Custom domain — Your site will typically live at
tickets.yourdomain.com. A temporary subdomain is available during setup, but a permanent domain on your brand is the expected long-term solution. - Fee structure — Do you need to collect sales tax? Are there venue-level or organization-level fees to configure?
- Team access — Who on your team needs admin access, and what notifications should they receive?
How to Access the System
Your ticketing site has an admin interface accessible via a login link at the top of your site. Once logged in, the left-side navigation provides access to all management features. The Partner Account is the top-level administrator role, with access to site-wide settings, banking configuration, and user management. See Navigating the Ticketing Admin Pages for a walkthrough.
Setup, Settings, and Customization
When your site is created, an Evvnt team member sets it up and creates an initial Account Owner user. From there, you configure your domain, contact email, and core settings. The Settings area is the central location for customizing your site's branding, contact information, and site-wide options. The front-end design is optimized for performance and conversion — a streamlined layout built to help visitors find events and complete purchases quickly.
See: Setting Up Your Ticketing Site · Site Settings and Customization
Users, Organizations, and Events
Every site has a Partner Account — the administrator role with access to site-level banking, user management, and settings. You can add additional users to grant admin access to team members, each with their own notification preferences.
Every event on your site belongs to an Organization — the entity that hosts the event and sells the tickets. An organization must exist before any events can be created under it, including your own. Ticket sellers can also sign up and submit events on their own through the built-in self-service signup on your site's home page.
See: Managing Users and Accounts · Organizations and Events
Creating Tickets
The ticketing system organizes sales by Ticket Category, each of which can contain multiple price levels. Ticket fees include an Evvnt service fee and a credit card processing fee. If required by your state or region, a sales tax rate can be configured at the site level. Additional fees — such as a venue fee — can be set up at the organization or site level for specific use cases.
See: Creating Tickets
Payouts and Reports
To receive payouts from ticket sales, you must establish a banking connection through Evvnt's Stripe payment platform, configured from your Partner Account settings. Users have access to both site-level and organization-level reports covering event data, customer information, and payout history. The Organization Management reports let you review which organizations and users are selling tickets on your site.
See: Payouts and Reports
Integrations
Evvnt supports several integrations to extend your site's reach and tracking. You can connect Google Analytics or a Meta Pixel to track visitor behavior and conversions. A MailChimp integration allows automatic syncing of ticket buyer email addresses to your mailing lists. You can also generate an event list widget to embed a live list of your site's events on an external website.
See: Integrations
Supporting Ticket Sellers and Buyers
As a site partner, you may need to assist your ticket sellers and their buyers with common tasks — like updating ticket details, troubleshooting missing confirmation emails, or onboarding new sellers. These topics are covered in detail in our ticket seller documentation, with guidance applicable from a site partner's perspective.