When your ticket portal is created in our system, you will be provided with a default URL in the format https://[portal-name].evvnt.events. If you would like your ticketing site to be located on a domain that you own, then you will need to request DNS records from our team.
Requesting DNS Records
When you request DNS records for your ticketing site, please let us know what service you use to manage your DNS and provide us with the contact name and email for the person who will be updating the records. We will then email you and your DNS manager with the proper CNAME and TXT records to be added to your DNS.
CNAME on the domain Root?
Our expected configuration requires a CNAME record on the root domain. Some DNS management systems (GoDaddy, for example) do not allow a CNAME record at the root of the domain. If you are prohibited from adding a CNAME on the domain root, then let us know and we will create your records to use the www subdomain.
In case you need to run through the www subdomain, you will want to redirect or forward your root domain to that www subdomain. This will ensure that any users who manually type in the URL without that www subdomain will be able to load your site.
IMPORTANT: If we need to route your portal through a www. subdomain, be sure to ALWAYS include the www. subdomain when posting links to your portal. Any link you share on your sites, emails, or social posts should be a link to your site using the "www." before the URL.
Need Help with your DNS?
For additional support you can refer to your DNS provider's help center. Here are links to help center's for the more common domain management tools. If your's is not on this list then you can reach out to us with any additional questions and we can do our best to help.
- CloudFlare DNS help documents
- WordPress DNS help documents
- GoDaddy DNS help documents
- Domain.com help documents
Instructions for GoDaddy
1. CNAME Record
- You can follow this guidance to add a CNAME record.
- Add a CNAME record for the www subdomain by using "www" as the "Name" of the record.
- Add the "Value" of "portal.evvnt.com"
2. TXT Record
- You can follow this guidance to add a TXT record.
- For the "Name", you will use "_acme-challenge.www"
- For the "Value", we will provide you with a long unique string of text that you should copy and paste into the "Value" field.
3. Add Forwarding for your domain without the www to point to the www subdomain.
- You can follow this guidance to configure forwarding.
- Add forwarding on the Domain
- the Destination should be "https://www.[yourdomain].com
Please call us at 855-708-1078 opt. 3 if you have questions or concerns.