Q. What do we do when a user has a problem or question about payment?

A. Online payment issues can be queried to accounts@evvnt.com and any offline sales via sales teams will be managed as normal - If your teams are able they can deliver the front-line of account management for users.

Our online support platform is neutral-branded for users that want online support, but ultimately any questions around billing/invoicing may need to be handled by our teams - from a legal perspective - although we’d be able to feed this information directly to you.