At Evvnt, we value our ticket sellers' insights and have a simple method to gather feedback post-event through a Net Promoter Score (NPS) survey.
The NPS Survey
After each event, we automatically send an NPS survey to our ticket sellers. The survey asks one critical question: "How likely are you to recommend this service to others?" This helps us measure satisfaction and loyalty.
Response Options
Sellers can rate your recommendation likelihood on a scale from 1 to 10 and provide additional comments as feedback. The survey includes an option for them to indicate if you're open to us responding to their feedback, allowing for direct dialogue and resolution of any specific issues.
We receive notices internally for each response so we can attend to any immediate needs that may be expressed in the additional feedback. We may also forward these responses to you as the site owner, especially if the user is allowing us to follow-up on their responses.
We also, as always, appreciate your feedback as a site owner. We are always seeking to know how we can improve our platform and services, ensuring we meet our partners, creators, and attendees needs and enhance the user experience.