To accept payment of ticketing fees from your portal, you must establish a banking connection with our Stripe payment platform. This is done from the Partner account Settings page (see image below).
To access this page, the user must select the "Partner user" option at login, and then select "Settings" from the left-side navigation menu. Only the "Partner Account Owner" will have access to "Connect with Stripe". Once a connection is established, the account owner may update it at any time from the same settings page
NOTE: The article here details how to get paid for the fees share from ticket sales. To be paid out for ticket revenue from an event you hosted click here to see that process.
Payments for portal fees are made on the first of each month if any fees are due. Payouts will include fees accrued for events that were paid out during the previous month.
For cases where your account has more than one ticketing portal, the account connection will be used to pay all portals to one account. You can create a unique bank connection for any specific ticketing portal. You can do so from the portal settings.
Reconciliation for Payouts
A partner admin user can access transaction details related to payouts from the "Payouts" tab. There they can select the relevant portal and payouts will be listed. Each payout ID is a link that will offer the choice between "View allocations grouped by item", or "View allocations grouped by individual allocations". The distinction is that an item may have been refunded, and that item will appear as a positive and then a negative value when viewing allocations but when viewing by item it will only appear once as a sum of the two allocations. In either case, you have an option to download the details about that payout. This will enable you to decipher which types of fees were collected and from which event were those earned.