Providing Payment Information
To accept payment of ticketing fees from your portal, you must establish a banking connection with our Stripe payment platform. This is done from the Partner account Settings page (see image below).
To access this page, the user must select the "Partner user" option at login, and then select "Settings" from the left-side navigation menu. Only the "Partner Account Owner" will have access to "Connect with Stripe". Once a connection is established, the account owner may update it at any time from the same settings page
NOTE: The article here details how to get paid for the fees share from ticket sales. To be paid out for ticket revenue from an event you hosted click here to see that process.
Payments for portal fees are made on the first of each month if any fees are due. Payouts will include fees accrued for events that were paid out during the previous month.
For cases where your account has more than one ticketing portal, the account connection will be used to pay all portals to one account. You can create a unique bank connection for any specific ticketing portal. You can do so from the portal settings.
Reconciling Payouts
A partner or portal admin user can access transaction details related to payouts from the "Payouts" tab. A partner user can select the relevant portal to view payouts.
From the "Payouts" section, payouts will be listed and each will have an ID that can be clicked to reveal more details. Here there will be an option to download an "Allocations" report. That report lists each ticket sold and show the ticket fee earned as your share. It will include the date of purchase, the item type, the item name that includes the event and ticket name. The process at date shown is when the event payout was processed, and your share of the fees are set to payout on the 1st of the month following that "process at date".
How much was earned in fees for one event?
To determine how much was earned in fees from a given event, you can use a pivot table. Download your payout report from the payout details by clicking the Payout ID from the Payouts section. From there, click "Download" and you will get a .csv file that can be opened in a spreadsheet program. You can use Google Sheets for free and use the "Import" option. Once imported or opened in a spreadsheet program, you can create a pivot table from the data. Setup the pivot table so the rows to be the "Item name" and select the values to be "Amount". Note that there will be one row in the table for each ticket type sold within a event, so you may need to add some values together if there was more than one ticket type sold in as event.