Event hosts using our system can scan in tickets and sell tickets at the gate of their event using our mobile box office app, available for iOS and Android devices.
Checking in Tickets
Event hosts can download the iOS or Android version of our Mobile Box Office app onto any phone or tablet. Our app will access the camera on the device and use that to visually scan the QR codes on the attendees e-tickets. Tickets can be scanned when displayed on a mobile device or a printed version of the e-ticket
Event hosts can scan each ticket individually, or scan any ticket and click "View Order" to manually review and check in all tickets present on that same order.
Some event hosts may find it useful to have on hand a printed ticket manifest (available for download in the event setup pages) in case there is a need or desire to check in attendees by name on a printed document.
Selling Tickets at the Event
We recommend having a prominent QR code poster that attendees can scan with their phones to quickly find the on-line tickets sales page. This allows them to easily purchase tickets using their mobile pay options and use autofill to provide name, email, and address at checkout. They will then immediately have tickets on their device that you can scan to check-in.
Ticket sales can be processed in person using our mobile box office app (excluding floor plan tickets). A proprietary card reader device is required for reading credit cards (tap, chip, or swipe). Without a card reader, there is still an option for manual entry of credit card numbers.
Events that use a floor plan cannot sell tickets in the mobile apps. Picking seats from a floor plan will require the use of a desktop browser to process sales in person. Alternatively, attendees can be directed to a QR code poster that will allow them to purchase tickets online using their phones which will allow them to select seats from the floor plan online.
Special Considerations
- For reading credit cards, we recommend having a Stripe card reader for each device that is processing sales. They can only be purchased from us. More information here: Card Swipers and the Mobile Box Office App.
- If you have a large event and need multiple phones/tablets, we can refer you to fello.com where you can use the code Evvnt2024 to receive a 5% discount on your device rental. If you need multiple secure card readers you can reach out to our support team for a request.
- If you have a floor plan event then you will need a laptop to sell new tickets as the mobile app cannot load a floor plan for seat selection. You can also consider directing guests to a "Skip the Line" poster for your event.